Refund Policy

Last updated: August 2026

Clinicly subscriptions are sold by AzAd Solutions Ltd and billed through Paddle as Merchant of Record. Paddle handles payment processing, invoicing, and applicable taxes on our behalf.

Free trial

New clinics receive a 14-day trial of Essentials features. You are not charged until you choose a paid plan and complete checkout. Cancel before the trial ends to avoid subscription charges.

Cancellations

You can cancel your subscription at any time from the Paddle customer portal linked from your staff Billing page. Cancellation stops future renewals; access continues until the end of the current billing period unless otherwise required by law.

Refunds

Refund eligibility follows Paddle's buyer terms and applicable consumer laws. If you believe you were charged in error or need help with a refund request, contact us at hello@clinicly.app or info@azad.co. We will work with Paddle to resolve eligible cases promptly.

Complimentary accounts

Clinics with complimentary access managed by platform administrators are not billed through Paddle. Contact support for billing questions on those accounts.