FAQ
Clinicly frequently asked questions
Practical answers about Clinicly pricing, online booking, pet portal, clinic websites, multi-location use, trials, and data ownership.
Do I need practice management software (PIMS)?+
No. Clinicly works on its own — website, booking, portal, and appointment scheduling. You don’t need a sync project to go live.
Our schedule is complicated — will this work?+
Yes. You can set lead times, buffers, how many visits per slot, closed dates, doctor availability, and service lengths. Start a free trial and shape the rules in Settings.
What happens after I sign up?+
Three steps: create your clinic, set hours/services/team/branding, then publish and share your booking link. Most clinics can go live the same day.
Who is Clinicly for?+
Independent veterinary clinics that want a better experience for staff and pet owners — especially if you don’t want a big setup fee or a long wait to launch.
How does pricing compare?+
Similar tools often charge about $349/mo plus about $990 to set up — and you may still need a separate website. Clinicly includes the site, starts at $149/mo for Essentials, and has no setup fee.
How much does Clinicly cost?+
Essentials $149/mo, Growth $249/mo, Practice $349/mo per location. Pay yearly and save about two months. 14-day trial on any plan. No setup fee. Cancel anytime.
Is there a trial?+
Yes — 14-day trial on any plan. Card required; no charge during trial. Cancel before day 14 to avoid billing. After the trial ends you get a 7-day grace period with full access before the workspace becomes read-only.
Do you sell my data?+
Never. Your clinic and client data belong to you. Your clinic’s records are scoped to your clinic and never shared with another practice.
Can I change plans after launch?+
Yes. Start with the plan that fits the clinic today and upgrade when you need more capacity or advanced features. Pricing is per location, with no setup fee.
Can we control which services are bookable online?+
Yes. You choose the services clients can book and set details such as duration, lead time, buffers, closed dates, and capacity rules.
Does online booking replace our phone?+
No. The phone still matters for urgent, complex, or sensitive cases. Clinicly helps move routine booking online so the desk has more time for the conversations that need judgment.
What can clients do in the pet portal?+
Pet owners can manage household pets, book visits, cancel within your clinic's rules, and add appointments to their calendar.
Does Clinicly work for multi-location practices?+
Yes. Clinicly is useful for practices that want a clear public booking path and location-aware clinic operations without making launch dependent on a long integration project.
Who owns the clinic data?+
Your clinic does. Clinicly keeps records scoped to your clinic and does not sell or share your clinic, client, or pet data with another practice.
Can a new clinic use Clinicly before opening day?+
Yes. New clinics can publish the website, shape services and booking rules, and start sharing the booking link while opening operations are still coming together.
What if we already have a website?+
You can still use Clinicly as the booking and clinic operations path, or move to the included Clinicly site when you want one place for website, booking, portal, and schedule.
Ready for a calmer front desk?
Start your free trial — website, booking, portal, and schedule in one place. No setup fee.
14 days free · No setup fee · Cancel anytime